4/26/2026
SHIPPING POLICY
Gate Openers Unlimited is committed to processing and shipping orders as quickly and accurately as possible. The following policy explains our processing times, Free Standard Shipping program, parcel shipping, freight/LTL deliveries, local pickup, delivery inspections, damage claims, and other shipping-related conditions.
ORDER PROCESSING & HANDLING TIME
Orders are processed Monday through Friday, 8:30 A.M. to 2:00 P.M. Eastern Time, excluding holidays.
In-Stock Items
Orders for in-stock merchandise normally ship from our Hialeah Gardens facility within one business day after cleared payment is received.
We make every reasonable effort to ship eligible orders received before 2:00 P.M. Eastern Time the same business day. However, same-day shipping is not guaranteed.
Orders received after the processing cutoff, on weekends, or on holidays will normally begin processing on the next business day.
Items Not Stocked at Our Warehouse
Some merchandise may ship directly from the manufacturer, distributor, or supplier.
If an item is not immediately available at our warehouse, additional processing or lead time may be required. Many products require approximately 3–5 business days before shipment; however, manufacturer and supplier lead times can vary.
Processing times, ship dates, and delivery dates are estimates unless specifically stated otherwise.
FREE STANDARD SHIPPING
Gate Openers Unlimited offers Free Standard Shipping on eligible products and qualifying orders when indicated on our website.
Free Standard Shipping applies to eligible parcel shipments using the shipping carrier and service selected by Gate Openers Unlimited.
Depending on the order, Free Standard Shipping may be provided using USPS basic or standard service, UPS Ground, FedEx Ground/Home Delivery, or another comparable standard ground shipping service.
Free Standard Shipping Does Not Apply To:
- Freight or LTL shipments
- Common-carrier shipments
- Palletized merchandise
- Oversized or excessively heavy products
- Products requiring special transportation or handling
- Expedited or guaranteed delivery services
- Next Day, 2-Day, Express, Priority Express, or similar premium services
- Certain destinations requiring additional transportation charges
- Products specifically identified as local-pickup-only or otherwise excluded from shipping promotions
Large or heavy products, including certain gate operators, barrier operators, gate hardware, garage door equipment, and other oversized merchandise, may require freight transportation and additional shipping charges.
Freight, LTL, palletized, and oversized shipments do not qualify for Free Standard Shipping unless specifically stated otherwise in writing by Gate Openers Unlimited.
Free Standard Shipping generally applies only to eligible shipments within the contiguous United States.
Shipments to Alaska, Hawaii, Puerto Rico, U.S. territories, international destinations, or other areas requiring additional transportation may incur additional shipping charges.
Gate Openers Unlimited reserves the right to determine the appropriate shipping method based on product dimensions, weight, destination, carrier requirements, shipping restrictions, and other transportation considerations.
If an order requires freight, special handling, or other transportation charges that are not included with Free Standard Shipping, Gate Openers Unlimited may contact the customer before shipment.
SHIPPING CARRIERS & METHODS
Gate Openers Unlimited primarily uses UPS, FedEx, and USPS for standard parcel shipments.
The carrier and shipping service may be selected by Gate Openers Unlimited based on package size, weight, destination, service availability, transit time, shipping cost, and other transportation requirements.
If you require a particular carrier, please enter the request in the Special Instructions section during checkout or contact us before the order ships.
We will make reasonable efforts to accommodate carrier requests; however, a specific carrier cannot be guaranteed and additional charges may apply.
DELIVERY & TRANSIT TIMES
Carrier transit times are estimates unless a guaranteed shipping service has specifically been purchased.
Delivery times may be affected by weather, natural disasters, transportation interruptions, terminal delays, holidays, mechanical issues, incorrect addresses, limited-access delivery locations, or other circumstances beyond the reasonable control of Gate Openers Unlimited.
Once merchandise has been accepted by the shipping carrier, actual transportation and delivery timing are primarily controlled by the carrier.
Gate Openers Unlimited is not responsible for carrier delays occurring after merchandise has been transferred to the carrier or dispatched from a manufacturer, distributor, or supplier.
A carrier delay does not automatically qualify an order for cancellation, refund, or reimbursement of shipping charges.
FREIGHT / LTL / COMMON-CARRIER SHIPMENTS
Large, heavy, oversized, or palletized merchandise may require shipment by freight, LTL, or common carrier.
Freight and LTL shipments do not qualify for Free Standard Shipping unless specifically stated otherwise by Gate Openers Unlimited.
Expedited parcel services are generally not available for freight merchandise.
In-stock freight merchandise normally ships within approximately 1–2 business days after cleared payment and any required freight arrangements have been completed.
Standard Freight Delivery
Unless additional services have been specifically arranged, standard freight delivery is generally curbside or tailgate delivery.
The customer is responsible for unloading the merchandise from the truck and transporting the product into the residence, business, warehouse, jobsite, or installation area.
Freight drivers are generally not responsible for unloading or moving merchandise inside a building.
Loading Dock, Forklift & Lift-Gate Service
Customers with a commercial loading dock or forklift may normally unload freight shipments directly from the carrier.
If the delivery location does not have a loading dock or forklift, lift-gate service may be required.
Lift-gate service is an additional freight service and additional charges may apply.
Residential Freight Delivery
Freight carriers may assess additional charges for residential delivery.
A business operated from a residential property may still be classified by the freight carrier as a residential delivery.
Limited-Access Locations
Freight carriers may assess additional charges for delivery to limited-access locations.
Depending on the carrier, limited-access locations may include schools, churches, construction sites, storage facilities, farms, military facilities, government facilities, remote locations, or other destinations with restricted commercial-truck access.
Additional Freight Charges
Additional charges may apply for residential delivery, lift-gate service, limited-access delivery, inside delivery, appointment delivery, reconsignment, address correction, redelivery, storage, waiting time, or other special carrier services.
Customers should ensure that the delivery location is accessible to a commercial freight truck before placing an order.
INSPECTING FREIGHT DELIVERIES
Freight shipments should be inspected carefully before signing the carrier's delivery receipt.
Inspect the pallet, cartons, wrapping, packaging, and visible merchandise for evidence of damage.
If there is visible damage:
- Take photographs of the damaged merchandise and packaging before unloading whenever practical.
- Clearly describe the damage on the carrier's delivery receipt or bill of lading.
- Do not sign the delivery receipt as being received in good condition if visible damage is present.
- If the shipment is severely damaged, the shipment may be refused.
- Contact Gate Openers Unlimited as soon as possible.
Signing a freight delivery receipt without noting visible damage may significantly affect the ability to pursue a successful freight claim.
Writing "Subject to Inspection" on the delivery receipt may be useful where permitted, but it does not replace the need to document visible damage.
Concealed Freight Damage
Some shipping damage may not be visible until the merchandise is unpacked.
If concealed damage is discovered, contact Gate Openers Unlimited as soon as possible.
Do not discard the merchandise or any original boxes, pallets, wrapping, labels, packing material, or other shipping materials while the claim is being reviewed.
Photographs may be required.
STANDARD PARCEL DAMAGE
UPS, FedEx, USPS, and other parcel shipments should be inspected promptly after delivery.
If merchandise arrives damaged, incorrect, or incomplete, contact Gate Openers Unlimited as soon as possible at:
[email protected]
305-696-5443
Please be prepared to provide your order number, photographs of the merchandise, photographs of the outside shipping carton, photographs of the shipping label and packing materials, and a description of the problem.
Do not discard the original packaging until the issue has been resolved.
LOST OR DELAYED PACKAGES
If tracking information shows that a shipment has not arrived within the expected delivery period, please contact Gate Openers Unlimited.
We may assist with opening a carrier investigation when appropriate.
Carrier investigations can require several business days to complete.
Replacement or reimbursement cannot always be issued until the applicable carrier investigation has been completed and responsibility for the shipment has been determined.
PACKAGES SHOWING DELIVERED BUT NOT RECEIVED
If tracking shows a shipment as Delivered but you cannot locate the package, first check the surrounding delivery area, household members, employees, receiving departments, neighbors, building management, security personnel, mailrooms, and other possible delivery locations.
If the shipment still cannot be located, contact Gate Openers Unlimited so that we can determine whether a carrier investigation is appropriate.
Carrier delivery confirmation may be considered evidence that the shipment was delivered.
Claims involving suspected theft after confirmed delivery may require additional documentation or investigation.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your address carefully before submitting your order.
If incorrect, incomplete, or outdated information provided by the customer results in additional carrier charges, those charges may be the customer's responsibility.
These charges may include address-correction fees, reconsignment charges, redelivery charges, return transportation, freight storage, or reshipping costs.
Contact Gate Openers Unlimited immediately if an address correction is required.
Once an order has entered processing or has been shipped, an address change may no longer be possible.
For security purposes, some address changes may require additional verification.
REFUSED OR UNDELIVERABLE SHIPMENTS
Customers should not refuse an undamaged shipment simply because they changed their mind, ordered the wrong product, no longer need the merchandise, or are unable to receive the shipment.
If an undamaged shipment is refused, returned, or becomes undeliverable because of circumstances attributable to the customer, the customer may be responsible for applicable original shipping charges, return shipping charges, freight charges, storage charges, redelivery charges, reconsignment charges, and other carrier fees.
Where permitted, applicable transportation and carrier charges may be deducted from any refund due.
MULTIPLE-PACKAGE & DROP-SHIP ORDERS
Orders containing multiple products may ship in separate packages or from different locations.
Some merchandise may ship directly from a manufacturer, distributor, or supplier.
As a result, an order may have multiple tracking numbers and packages may arrive on different days.
Receiving one package does not necessarily mean that the entire order has been delivered.
GARAGE DOOR OPENER RAILS
Due to their length, size, and transportation cost, garage door opener rails are not offered for normal shipping.
Garage door opener rails may be available for local pickup only at our Hialeah Gardens location.
Customers must contact Gate Openers Unlimited and receive confirmation that the specific rail is available and ready for pickup before traveling to our facility.
LOCAL PICKUP
Eligible orders may be picked up at:
Gate Openers Unlimited
10900 NW 146th Street, Suite 107
Hialeah Gardens, FL 33018
305-696-5443
Local pickup is available for customers in South Florida and other customers who choose to collect their orders directly from our warehouse.
Please do not travel to our facility until Gate Openers Unlimited has confirmed that your order is ready for pickup.
An item appearing on the website does not necessarily mean that it is immediately available for pickup at our Hialeah Gardens warehouse.
ALASKA, HAWAII, U.S. TERRITORIES & INTERNATIONAL SHIPPING
Free Standard Shipping generally applies only to eligible shipments within the contiguous United States.
Orders shipped to Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, or destinations requiring special transportation may be subject to additional shipping charges.
Certain products may be unavailable for shipment to some destinations because of product size, carrier limitations, manufacturer restrictions, hazardous-material requirements, or other transportation restrictions.
Gate Openers Unlimited may contact the customer if additional shipping charges or information are required.
ORDER TRACKING
When tracking information is available, it may be provided by email or through the website, marketplace, or ordering platform used to place the order.
Please allow sufficient time after shipment for the carrier's tracking system to begin displaying movement.
Orders shipped in multiple packages or from multiple locations may have more than one tracking number.
SHIPPING POLICY CHANGES
Gate Openers Unlimited reserves the right to modify this Shipping Policy when necessary.
The Shipping Policy in effect at the time an order is placed will generally govern that order, subject to applicable law and carrier requirements.
SHIPPING QUESTIONS
For questions regarding shipping, freight service, tracking, local pickup, or delivery requirements, please contact:
Gate Openers Unlimited
305-696-5443
[email protected]
