Product Overview
The HySecurity MX3399 Smart Touch Controller Keypad is the new style 5-button keypad used with compatible HySecurity Smart Touch operator interfaces. It gives technicians access to the operator menu system, diagnostics, status review, and programming functions through the local control panel.
This keypad is commonly associated with hydraulic HySecurity operators using the Smart Touch controller platform. If the keypad buttons are cracked, unresponsive, missing, or physically damaged, the operator may still run but become difficult to program or diagnose at the cabinet. MX3399 is also one of the components included in the MX3542 retrofit kit for older display/keypad assemblies.
Before ordering, verify whether the job needs the keypad only or the full MX3542 retrofit kit. Older operators with discontinued display/keypad assemblies may require the retrofit kit rather than a keypad-only replacement.
Compatible With
Common Applications
- Compatible HySecurity Smart Touch controller interfaces
- Hydraulic HySecurity operators with the new style keypad layout
- SlideDriver, StrongArm, HydraSwing, and other Smart Touch hydraulic platform references where MX3399 is specified
Related Parts / Kits
- MX3542 display board retrofit kit
- MX3356 OLED display board
- MX001756 old keypad reference
- MX000678 old display board reference
Features and Specifications
| Manufacturer | HySecurity / Nice HySecurity |
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| Product Type | Smart Touch controller keypad |
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| Part Number | MX3399 |
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| Keypad Style | New style 5-button Smart Touch keypad |
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| Application | Local programming and diagnostics interface |
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| Related Kit | MX3542 retrofit kit |
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Also Known As / Related Part Numbers
- MX3399
- HY-MX3399
- Smart Touch keypad
- 5 button Smart Touch controller keypad
- New style HySecurity keypad
- MX3542 component reference
Technician Note
If the display is also damaged or the operator has the old interface, do not assume a keypad-only replacement is enough. The MX3542 retrofit kit may be the correct service path.
Before Ordering
- Confirm the operator uses the Smart Touch interface
- Identify whether only the keypad is damaged or the display board is also affected
- Check whether the installed system uses old or new display/keypad style
- Inspect ribbon cable and connector condition
- Power down before replacing interface components
Important Ordering Warnings
- This keypad is not the main Smart Touch control board
- Older display/keypad setups may require MX3542 instead of MX3399 alone
Professional Advisory
HySecurity gate operator repairs often involve moving gates, stored energy, high voltage, batteries, and monitored safety devices. Electrical diagnosis and any unsafe gate movement should be handled by a qualified gate technician. Never bypass required entrapment protection or limit controls to keep an operator in service.
Product Questions and Answers
What is MX3399 used for?
It is the new style Smart Touch controller keypad used for menu access, programming, and diagnostics on compatible HySecurity operators.
Is MX3399 included in MX3542?
Yes. MX3542 is commonly described as a retrofit kit that includes the MX3399 keypad and MX3356 OLED display board.
Will this fix a blank display?
Not by itself if the display board or ribbon cable is the failed part. Diagnose the interface before ordering.
Is this for hydraulic operators?
The uploaded product name and common references describe it for HySecurity hydraulic operator Smart Touch interfaces.
Can customers program the operator with this keypad?
The keypad provides access to the controller menu, but programming and safety setup should follow the operator manual and site requirements.
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